@Kartsa Hi, Please confirm the following information for further analysis of the case. 1. Please send me(@Solla-topee) the camera's MAC address and a video showing the reported issue via a private...

@Cdx Hi, You can go to the Tapo app > camera's Device Settings > Storage & Recording > Local Storage page to check if your SD card is full. If so, you can try to back up the important video...

@Sabinette Thank you for sharing your experience!

@Kukkolo Hi, Thank you for the information you provided. I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently. Best Regards

@Chapi72 Hi, Our team has contacted Amazon to analyze this issue, and I will reply on this thread if there is any update. Could you please send me(@Solla-topee) your camera's MAC address via a...

@pdu__ Hi, I have reported your case to the relevant department for testing, but because this problem may be related to the actual usage environment, connected devices, network settings, and other...