Spotlight not working with motion tracking enabled
While having motion tracking enabled the spotlight alarm doesn't turn on. As soon as I disable the motion tracking, spotlight alarm works again.
I'm on the latest firmware as of today.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Hi,
1. On the Tapo app > camera's Device Settings >Video & Display > Night Mode settings page, have you selected the Smart Mode?
2. Does the issue happen when the camera works in Night mode?
3. When did the problem start to happen? When did you buy the camera?
Best Regards
- Copy Link
- Report Inappropriate Content
1. On the Tapo app > camera's Device Settings >Video & Display > Night Mode settings page, have you selected the Smart Mode? - YES
2. Does the issue happen when the camera works in Night mode? - YES
3. When did the problem start to happen? When did you buy the camera?
Best Regards - I just purchased it in October last year but just installed it a few days ago.
- Copy Link
- Report Inappropriate Content
Hi,
1. Please go to the camera's Device Settings > Device Info page to check its MAC address and send it to me(@Solla-topee) via a private message.
2. Refer to the following instructions to collect the camera log for further analysis, and you can reply to me if you have collected the log file.
How to get the log of Tapo Camera
Best Regards
- Copy Link
- Report Inappropriate Content
Hi,
Thank you for the information you provided.
I have escalated your case to our tech team, and they will contact you via email to further assist you. Please wait patiently.
Best Regards
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 83
Replies: 4
Voters 1