I've not had any problems with this since I got 3 Deco M5 units at the start of the year. Sorry, not much help I know... Have you enabled Fast Roaming in the Advanced section? Maybe try turning that...

baobab68 wrote I can't see this update in my app. The app is up to date. I can't see the update either. I have app version 1.6.13 on iOS. Maybe it's a staged rollout in case any issues are reported?

I have the same robot cleaner. It's working fine here, but I think it's because it joined my wifi network when I had an older system - the network name and password stayed the same. I think because...

gilialdi wrote After installed the new firmware I couldn’t access Internet and my 3 Decos was showing a red solid light. So I tried to reset them and create a new network but it was not possible . I...

Click his link and then delete the Thanks from the end. It’s the Deco M5 support page.

I noticed the other day that when filling out the support form, one of the options in the device dropdown is Deco M5 Plus. But given it's the first time I've used that form I don't know how long the...