@Solla-topee please can you advise given this was working before the firmware update?

@Megan_Barrett exactly! @Solla-topee please advise?

@Solla-topee Thanks for your reply. This doesn't explain how the pet detection was working before the firmware update however as mentioned by other users too. Please can this be escalated and I be...

Hi @Solla-topee, Model number: C520WS Firmware version: Version 1.2.8 Build 240606 Rel.39146n MAC address: sent via a private message Describe the problem phenomenon: camera is not detecting pets...

@Solla-topee I am having the same issue. I have followed all steps suggested by Tapo / TP-Link's online chat service but nothing has worked.