@JonathanJone I did the torubleshooting guide and it still doesn't fully close the radiator. Heating still goes on. I think I might have a faulty device (support ticket TKID241038168). Can you start...

Hi, I received KE100 and I went ahead to install it. I did install it but it seems that it doesn't properly close the radiator. It seems like it closes it halfway. Even after the device is turned...