@Vincent-TP Hi, I just came back to say thank you! We were able to set up a time with the Master Admin account owner and we were able to transfer that role to another account using your instructions.

@Vincent-TP Thanks for replying. Yes I think we can contact him. Though the hangup is he isn't sure how to unbind the account, it seems. Or at least that was impression I got from his last...

I have a Cloud Admin account and Local Admin account but I can't find the menus where I can backup the config or remove the Master Admin account. Actually, looks like the Master Admin can't be...