@ErnieBernie I have to say that our support tickets were handled completely differently - I wasn't given any "special version" of firmware to collect logs, and after I provided the debug level logs...

@ErnieBernie How is the full factory reset going ? Do you experience the same issue after running factory reset ? In my situation I found DNS config. largely depends on the ISP . I'm now with Exetel...

@ErnieBernie Hi Erwin: There are a couple of things you can do : 1) create a support ticket with TP Link I started a live chat support session...

@David-TP I have sent another email to the mail box you mentioned, providing another log file for several hours this morning. The email subject is "Re: Attn. David-TP / Deco X60(v3.0)...

@David-TP I just experienced another drop-off, sent an email to the mentioned email box, with subject starting with "Attn. David-TP" Please check and investigate. Thanks

David-TP wrote @lyle-w Hi, Thank you very much for the feedback. The firmware downgrade might need to be done via firmware recovery: How to use firmware recovery on Deco (HTTP method) Since the...