@BPS42LM51 I have since found the fault, it's laughable in hindsight. The password I was supplied was wrong; I was specifically told that the password to access the online portal and to gain access...

@Liverpool20 Thankyou, that step was in the setup instructions, it's still not working. Between then and now I've spoken to an online agent, they suggested that the fiber box may be bound to the...

Hi, I'm having some technical problems and don't know what I'm doing wrong. I'm unable to connect to the Internet via my new router, an Archer AX6000. I'm in NZ and am attempting to connect to a...