@webchap123 Have you tried subbing in one of the other two X55s for X55 you think no longer works, and using the app to set it as the main X55? And could you tell us what kind of internet you have...

So glad I logged in here before accepting the upgrade offer from my X55s!

@Anniepants35 What does "very slow" mean? Using speedtest.net what upload/download speeds are you getting? How many Mbps should you be getting from Virgin?