@user30 THANK YOU! The rep I chatted with either didn't understand this or was doing a very poor job of communicating this step with me. I was able to update my AX21 to the beta firmware and am...

@Kevin_Z Right, I understand how to unzip a file, it just seems like the BIN format isn't compatible with Macs. The built in Archive Utility can't recognize/unzip the format, and I've tried several...

@Kevin_Z I'm having these exact issues on my AX21. Service rep suggested I try the beta firmware but I cannot for the life of me figure out how to expand the file on a Mac. Am I missing something...