Yap...The same problem....:confused:

I'm sorry for my late reply, yes, I've try hard reset (from small hole button at rear) and soft reset (from maintenance menu). Actually this modem is locked by ISP, I wan to unlock it. Have 4 port...

Connected using LAN port 1, not remotely IP, login default admin-admin via Firefox/Chrome/IE 192.168.1.254. I Can't manage VLAN setting, Many Feature Menu is hidden. I'v tried in other Desktop/Laptop...

Region : Indonesia Model : TD-W8961ND Hardware Version : V1 Firmware Version : 1.0.0 build 140422 rel.24762 ISP : TELKOM INDONESIA TP Link W8961N Cannot Upgrade Firmware, How to Unhide Upgrade menu...