TP-Link wrote @Jeroen1975 Thanks for the update. Did you get my email? And is there any chance that you could set the Access control system to get an IP address automatically and check whether it...

@TP-Link If you do not mind, I would like to forward your case to the senior engineers for further assistance. Would be great According to the engineer’s request, could you please help me confirm the...

Ok it' now from the list of offline devices ....but what do you recommend as next step? It worked before i use the deco M4.... is there a option to add devices to portforwarding also if they are not...

The device is a access control system. It wired connected and the unit have a fixed IP adress. IIt's in the App not possible to delete "offline" units. For you're info the device is in the app ofline...

In the App you have the option to setup port forwarding. But the device is not in the list, if i go to online devices it shows offline but if i approach the web interface of the device there is...