@Alexandre. thanks and sorry for the late response. I am trying to talk to the Virgin customer support which is non-existent. was on the line for more than 2.5 hours yesterday and gave up finally....

@arunsethu thank you. here are the test results existing setup: (Hub 4 on modem mode, M5 serving as router) - over wifi on iphone, speedtest.net result - 204 Mbps download, 46 Mbps upload; speedtest...

@Alexandre. So do you want me to use the cable that came with M5 to test the speed on my laptop when connected directly to the Virgin hub that is now acting as a modem? I thought when in modem mode...

@Alexandre. I purchased a new M5 unit and made it as a main deco and made all my three E4s as satellites. I have put my Virgin hub4 in modem mode and M5 as the router. While the speed I am getting is...

@Alexandre. If I buy a M4 or M5 add-on unit which is sold separately, will that work? can I make it as the main unit by connecting to the hub and make all E4 as satellite?

@Alexandre. thanks much for your response. will try this and let you know how it goes. will keep an eye on Amazon for good M5 deals. cheers