Hello, I have a tp link xx230v, the 231010 firmware is on the website to download, I download it but I can't update my xx230v, in the description it says to first install a file that is not available

Hello, ppl. Plz, if u have this device XX230v, check my problem: when I connect to some IP using FTP (site hosting server in my case), after some short time I have disconnect and I can not to connect