C520WS after updating firmware 1.2.8 build 240606, the offline device only works locally and can't go online, all routers are working normally, only this firmware has a problem, how do I do a hard res

Hello I am experiencing issues with my C520WS outdoor camera over the past few days. When I plug it in and view the live or recorded feed on the app, the playback is not smooth. Additionally, the came