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Deco App is not really working much.

HealthyFood

22 hours ago

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Registered: 2025-03-06

Deco App is not really working much.

22 hours ago

Model: Deco X50

Hardware Version:

Firmware Version:

Just purchased a new set of 3 X50. Initial setup is easy. But nothing much is working in the app, and there's not web ui to configure stuff.

Saving Signal Source preference for individual signal source causes infinite loading screen.

Going to Advanced -> DHCP Server, causes infinite loading screen.

I need to be able to configure the DHCP Server to set a new LAN IP range and reserved IP.

But nothing is currently working.

Please provide solutions.

1 Reply

David-TP

18 hours ago

Posts: 13521

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Registered: 2020-04-14

Re:Deco App is not really working much.

18 hours ago

@HealthyFood

Hi, welcome to the community.

Can I have the current firmware version of your Deco X50?

How about the current Deco APP version？

By the way, May I know how many mobile devices you have had? Would there be a lot of smart home devices?

Would there be any chance that you could record a video clip of the "infinite loading screen“?

Later you can refer to this link to submit the Deco APP log and also attach the video clip: How to submit Deco APP log

Wait for your reply and best regards.

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0 ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

HealthyFood

22 hours ago

Posts: 1

Helpful: 1

Solutions: 0

Stories: 0

Registered: 2025-03-06

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Deco App is not really working much.

Deco App is not really working much.

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