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BE800 not advertising WiFi 6E (802.11ax)

BE800 not advertising WiFi 6E (802.11ax)

BE800 not advertising WiFi 6E (802.11ax)
BE800 not advertising WiFi 6E (802.11ax)
Tuesday
Tags: #6 GHz #Wi-Fi 6E
Model: Archer BE800  
Hardware Version: V1
Firmware Version: 1.1.6 Build 20240808 rel.26673

Pretty simple problem description really

 

1. If I keep my 6Ghz band to “802.11ax/be mixed”, my WiFi 7 devices can detect and connect to the SSID but my WiFi 6E devices cannot see it. 
2. If I keep my 6Ghz band to “802.11ax only”, neither my WiFi 7 devices nor my WiFi 6E devices can see the SSID

 

It’s as if WiFi 6E (802.11ax) does not exist. I tried factory reset and setting up from scratch. 

 

Is it likely a hardware issue? I mean the same 6Ghz radio is able to do WiFi 7 without issues.

 

If it is, I am likely screwed because the TP-Link service center in my city is crowded as hell and no one speaks English there. 

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#1
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3 Reply
Re:BE800 not advertising WiFi 6E (802.11ax)
Tuesday

  @slyronit The problem turned out to be on my Apple Devices. For some reason, when they detect my location, they disable scanning the 6Ghz band. If I disable location access for network services, I can connect. 
 

There was no problem on the router. 

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#2
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Re:BE800 not advertising WiFi 6E (802.11ax)
Yesterday

Hi@slyronit,

Is it true that every time you turn on the location function on your phone, you cannot scan the 6Ghz SSID? What are the specific WiFi 7 and WiFi 6E devices that cannot detect 6Ghz?

Here are some suggestions may help you:

    1. Make sure your client device supports 6GHz Wi-Fi, drivers and system are all up to date.
    2. Make sure you are using the Router and the client device in a country that allows Wi-Fi 6E/7 operation, if your Router and client device are not purchased from the same country, Wi-Fi 6E operation might not be available.
You could refer to this article for more detailed instructions: https://community.tp-link.com/en/home/forum/topic/574418

Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE550 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, ECO Mode, and More Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul
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#3
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Re:BE800 not advertising WiFi 6E (802.11ax)
Yesterday - last edited Yesterday

  @Joseph-TP that is correct. Not only phone, all 6Ghz capable apple devices. I have submitted feedback to apple via their feedback app. 
 

Strangely, this only affects 802.11ax, not 802.11be. 
 

6Ghz band is licensed in Thailand, probably apple devices do not have regulatory approval. 

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#4
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Information

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Views: 49

Replies: 3

Tags

6 GHz Wi-Fi 6E
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