AX5400 WiFi: Two different laptops, only one has internet
Wi-Fi network (2.4Ghz) is working well for one android phone, but the other android phone (S24+) says (Connected without Internet) on its screen.
- A Windows 10 laptop is able to connect to internet, but another Windows 11 laptop cannot.
- It cannot be a Wireless network issue, because many phones are able to connect. It cannot be the WiFi encryption either.
- Security settings are off: Access Control, IP & MAC Binding. No DHCP Address reservations.
What's going on here?
Router Model: TP-Link AX5400 Wi-Fi 6 Router
Thanks for the prompt response.
On an early morning hour (Eastern Time, Canada) a solution was found:
- Produce a "Back Up" copy of the router settings, just in case it was needed later
- Conduct a "Factory Default Restore" process by clicking the green "Restore" button.
After resetting the router, a configuration for "Internet Connection Type: PPPoE" was done. For those in Canada, that configuration worked for Bell Ontario. Everything else related to the internet and network settings were left as is. The Wireless network setting needed a basic setup of course but that was easy.
Result: all devices were able to connect to internet.
Afterwards, the following configurations were modified, one step at a time, to ensure no device would struggle afterwards:
- Router LAN IP address, which is also the gateway IP address for home devices
- Change DCHP IP range
- Change DNS IP addresses
That's it.
It is likely the router was just buggy or not reliable enough to accept changes entered and apply it correctly after giving the router a hard restart. Something off was left behind which prevented a couple of wireless devices from connecting to the internet, despite stripping down the network / security / wireless settings downt to default values. This is a new TP-Link router, bought from Amazon Canada. The expectation was higher but let's see.
It is all good now. Thanks again!
Thanks for the prompt response.
On an early morning hour (Eastern Time, Canada) a solution was found:
- Produce a "Back Up" copy of the router settings, just in case it was needed later
- Conduct a "Factory Default Restore" process by clicking the green "Restore" button.
After resetting the router, a configuration for "Internet Connection Type: PPPoE" was done. For those in Canada, that configuration worked for Bell Ontario. Everything else related to the internet and network settings were left as is. The Wireless network setting needed a basic setup of course but that was easy.
Result: all devices were able to connect to internet.
Afterwards, the following configurations were modified, one step at a time, to ensure no device would struggle afterwards:
- Router LAN IP address, which is also the gateway IP address for home devices
- Change DCHP IP range
- Change DNS IP addresses
That's it.
It is likely the router was just buggy or not reliable enough to accept changes entered and apply it correctly after giving the router a hard restart. Something off was left behind which prevented a couple of wireless devices from connecting to the internet, despite stripping down the network / security / wireless settings downt to default values. This is a new TP-Link router, bought from Amazon Canada. The expectation was higher but let's see.
It is all good now. Thanks again!