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DECO X50 - The satellite device is offline on the app while it actually works regularly

afazio

2024-09-08 22:43:58

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Registered: 2023-05-20

DECO X50 - The satellite device is offline on the app while it actually works regularly

2024-09-08 22:43:58

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Model: Deco X50

Hardware Version: V1

Firmware Version: 20231229 rel 43148

For a few months it happens that the satellite device has been offline but in reality it works regularly.

What does this problem depend on?

Thank you

File:

IMG_3052.pngDownload

1 Reply

David-TP

2024-09-09 03:17:52

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Registered: 2020-04-14

Re:DECO X50 - The satellite device is offline on the app while it actually works regularly

2024-09-09 03:17:52

@afazio

Hi, Thank you very much for the feedback.

Please install the beta firmware here for Deco X50_V1.2 to see whether it helped:

Satellite Deco Units Work Well but Display Offline on the Deco APP

Wait for your reply and best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! Deco BE85_1.1.1 Supports WireGuard VPN,Channel Selection and Matter Deco BE65_V2_1.1.0 Supports WireGuard VPN, Channel Selection and More ▶Deco APP 3.8.102/3.8.112-Ready for A New Deco Onboarding Experience! Try to leave a Message if urgent help is required.

afazio

2024-09-08 22:43:58

Posts: 8

Helpful: 5

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Registered: 2023-05-20

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DECO X50 - The satellite device is offline on the app while it actually works regularly

DECO X50 - The satellite device is offline on the app while it actually works regularly

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