Wireless Internet Issue

Wireless Internet Issue

Wireless Internet Issue
Wireless Internet Issue
2024-09-01 18:27:40 - last edited 2024-09-14 07:45:36
Model: Archer AX10  
Hardware Version:
Firmware Version: 1.3.10 Build 20240130 Rel. 77367

Hi there. 
 

During some bad weather this weekend my home experienced a power surge/brown out followed by loss of power for 4 hours. 
 

Afterwards, I noticed every few minutes the internet connection was crapping out (4th LED from left would turn orange). 
 

I am using the TP Link as a router, not an AP. My internet connection is not dropped with hardwired devices. 
 

I have power cycled both the ISP modem and the TP Link Archer device themselves. 
 

I have ran a firmware update on the TP device. 
 

All products were plugged into a surge protector during the brown out and power outage. 
 

I've also read articles re: internet connectivity issues and have followed their troubleshoot steps with no success. 
 

Any other explanations or troubleshooting tactics I should attempt? Time to replace the Archer AX10? 

  0      
  0      
#1
Options
1 Accepted Solution
Re:Wireless Internet Issue-Solution
2024-09-02 08:28:57 - last edited 2024-09-14 07:45:36

  @MrsRNOncology 

 

Hi, thanks for posting question on our community.

If you have followed this guide and the same result, you may contact local retailer or support to confirm warranty.

Recommended Solution
  0  
  0  
#3
Options
6 Reply
Re:Wireless Broadcast Issue
2024-09-01 20:55:08
  0  
  0  
#2
Options
Re:Wireless Internet Issue-Solution
2024-09-02 08:28:57 - last edited 2024-09-14 07:45:36

  @MrsRNOncology 

 

Hi, thanks for posting question on our community.

If you have followed this guide and the same result, you may contact local retailer or support to confirm warranty.

Recommended Solution
  0  
  0  
#3
Options
Re:Wireless Internet Issue
2024-09-02 19:06:40

  @Marvin_S 


Not to sound like a complete idiot, but what guide are you referring to, as there is not one linked in your reply to me? 
 

Thanks. 
 

Marvin_S wrote

  @MrsRNOncology 

 

Hi, thanks for posting question on our community.

If you have followed this guide and the same result, you may contact local retailer or support to confirm warranty.

 

  0  
  0  
#4
Options
Re:Wireless Internet Issue
2024-09-03 01:42:01

  @MrsRNOncology 

 

I am so sorry, this guide is for your reference.

  0  
  0  
#5
Options
Re:Wireless Internet Issue
2024-09-03 17:08:29

  @Marvin_S 

 

Thank you. 
Next - how can I go about contacting support to see if it's still under warranty? 

  0  
  0  
#6
Options
Re:Wireless Internet Issue
2024-09-04 09:37:10

  @MrsRNOncology 

 

Hi, you may get the local support hotline or email address here.

  0  
  0  
#7
Options

Information

Helpful: 0

Views: 372

Replies: 6

Tags

Related Articles