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Homeshield no longer recording app usage

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Homeshield no longer recording app usage

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Homeshield no longer recording app usage
Homeshield no longer recording app usage
2024-05-17 05:10:51
Tags: #HomeShield #Parental Control
Model: Deco X55  
Hardware Version:
Firmware Version: 1.4.1 build 20231122 rel 40485

I am using android 16 (UI 6.0)

 

I have a paid subscription for homeshield and have noticed that it no longer recording the time used or apps/websites visited for under my kids parent control. 

 

Is there any way to fix this.

 

Thanks

 

 

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#1
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3 Reply
Re:Homeshield no longer recording app usage
2024-05-20 11:38:56

  @garrymc 

Hi,  welcome to the community.

Could you please refer to this link to help me submit the APP log:

How to submit Deco APP log

 

 Moreover, a new 1.5.1 firmware was released for Deco X55_V1 a few days ago.

It is also suggested to install the latest 1.5.1 version to see whether it helped:

https://community.tp-link.com/en/home/forum/topic/657342

 

Thank you very much and wait for your reply.

Best regards.

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0 ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#2
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Re:Homeshield no longer recording app usage
2024-06-02 12:23:58
I have updated the firmware on my decoX55 to 1.5.1 but I still get no information about my childrens activty/time online. I have also used an APP log as you asked thanks Garry
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#3
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Re:Homeshield no longer recording app usage
2024-06-05 02:09:25

  @garrymc 

Hi, Thanks for the update. The log has been received and forwarded to the senior engineers for further assistance.

Please refer to the email for more suggestions.

Thank you very much and best regards.

▶Deco BE65/85/95 New Firmware Versions Ready for Test ▶Deco M5 Newly Introduced Advanced Parental Control Features ▶Certain Programs and Service Can't be Loaded Properly on Deco M9 Plus_1.8.0 ▶Meet Us at CES 2025! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.
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#4
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Views: 379

Replies: 3

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