Lead-In

HomeShield---smart security for smart living, as the TP-link primary home networking protection kit that covers all security scenarios with its network security, parental controls, QoS, and comprehensive reports.It is a built-in service, available in all HomeShield routers and Deco Mesh products.

Home Networking Security System	Supported Models	***For Deco Mesh, the Home Security system depends on the main Deco. For example, A mixed Mesh system with Deco X50(main Deco)+Deco M5 use HomeShield. A mixed Mesh system with Deco M5(main Deco)+Deco X50 use HomeCare.
HomeSheild	Deco BE95/85/65 and More

 

 

General Info

Features under Different HomeShield Plans

	Supported Functions	Subscription Fee	30-days Free Trail for new users
Free	All plans have the following 4 modules: Network Security Parental Control QOS Reports >>Item-by-item Feature Lists.	The Subscription Fee may vary in exchange rates and taxes! You could find it under  Deco or Tether APP> Go to"三" on the top left> HomeShield	No
Security+			Yes
Total Security Package			No
Advanced Parental Controls			Yes
Total Parental Controls Package			No

 

 

Highlighted Features User Guides

Network Security	Parental Controls	QOS
Security Scan Real-Time Protections Device Isolation Camera Security Wi-Fi Access Control	HomeShield Profiles Parental Control Reward Family Time Blocked APPS KidShield Profiles KidShield	QoS

 

 

General Troubleshooting Tips

What can I do if Parental Control doesn’t take effect on HomeShield Router?
What can I do if HomeShield Security + blocks a safe website or URL?

 

Subscription

Read me first

Q1. How does Free Trial work?
A. Generally a new user will get a 30-days free trail when he subscribes the HomeShield for the first time.  After free trail, we will bill you based on the plan you choose.

Q2. Will My subscription renew automatically?
A. Your subscription will automatically renew unless you cancel it at least 24 hours before the end of the current period.

Q3. How can I cancel my subscription?
A. Android: Go to the Google Play app and enter “Subscriptions” in the sidebar, then find the TP-Link Tether/Deco APP. You may enter it and cancel the subscription.
iOS: Go to Settings and enter “Subscriptions” after logging into your Apple Cloud settings, then choose TP-Link Tether/Deco APP and cancel the subscription.

Q4. Can I get a refund after canceling HomeShield Subscription Service?
A. If the HomeShield Subscription Service is actively canceled or terminated during the validity period, the subscription fee will not be refunded during this period. If you are a continuous subscription member, you can unsubscribe from the HomeShield subscription Service and there will be no charge after your current billing cycle ends.

>>Want to know more?

General questions about HomeShield Subscription Service
Service Notice
Subscription Notice

 

Subscription Procedure

On Deco or Tether APP: Please Go to"三" on the top left> HomeShield

>> Step-by-step instruction-How to subscribe to the TP-Link HomeShield Service

Note: For several Archer Series, You could also subscribe HomeShield Service directly on the web interface.

 

General Troubleshooting Tips

Why can't I subscribe to the HomeShield Subscription Service?
What should I do if my HomeShield Subscription Service is not activated after having been billed?