Home

Forums

Stories

Knowledge Base

Home Network Community > All Threads > Homeshield pro not supported

< All Threads

Homeshield pro not supported

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Homeshield pro not supported

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Hsandstrom

2023-03-31 21:05:53

Posts: 1

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-03-31

Homeshield pro not supported

2023-03-31 21:05:53

Tags: #Parental Control

Model: Deco X90

Hardware Version:

Firmware Version:

Hi,

I upgraded my main deco from m5 to x90 and subscribed to Homeshield PRO via deco app. But it says that it cant find a network.
i have a mix of x90 and m5 in my mesh network but the main deco acting as a modem is my new x90.

What can i do, Apple has started the subscribtion but it seems i cant use it?

1 Reply

David-TP

2023-04-03 00:57:01

Posts: 12867

Helpful: 1816

Solutions: 1299

Stories: 9

Registered: 2020-04-14

Re:Homeshield pro not supported

2023-04-03 00:57:01

@Hsandstrom

Hi, Did Deco X90 work in wireless router mode?

It is also suggested to update the Deco to the latest version if it is not the latest APP 3.3.10 for IOS/3.3.5 for Android.

If it is still the same, please refer to this link to help me submit the APP log:

How to submit Deco APP log

Wait for your reply.

Best regards.

▶Check What's Currently Going on With Deco ▶Deco Starts Supporting Changing Wireless Channels! ▶KidShield Now Open for Trial! Try to leave a Message if urgent help is required.

Hsandstrom

2023-03-31 21:05:53

Posts: 1

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2023-03-31

Information

Helpful: 1

Replies: 1

Homeshield pro not supported

Homeshield pro not supported

Information

Voters 1

Tags