Home Network Community > All Threads > XE75 Pro unable to connect to
< All Threads

XE75 Pro unable to connect to

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

XE75 Pro unable to connect to

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
XE75 Pro unable to connect to
XE75 Pro unable to connect to
2024-03-09 11:31:23
Tags: #Installation #EXETEL-NBN-FTTP
Model: Deco XE75 Pro  
Hardware Version: V2
Firmware Version: 1.2.9 Build 20231225 Rel. 57498

During setup, I was unable to connect to Exetel FTTP NBN. After entering the correct credentials and connection type (PPPoE), the connection attempts would just time out.  I had to resort to connecting the main Deco directly to the existing wifi router, which connects to Exetel without any issue, despite having been supplied by another supplier (Belong, not Exetel).  Anyone else having this issue?

  0      
 
  0      
 
#1
Options
5 Reply
Re:XE75 Pro unable to connect to
2024-03-10 00:31:48 - last edited 2024-03-10 00:37:02

  @Elmgee 
Have you check with your ISP, does it requires specific VLAN ID tagging for the internet to be able to connect?

On my Deco X50, I am able to see that there are certain ISP profiles which would include NBN or TPG. Have you selected any of those ISP profiles yet?

  1  
  1  
#2
Options
Re:XE75 Pro unable to connect to
2024-03-10 23:48:45

  @Omochao, I checked the provider's suggested settings, and it doesn't require anything other than PPPoE connection type, along with the correct username and password. No VLAN tagging required.

  0  
  0  
#3
Options
Re:XE75 Pro unable to connect to
2024-03-11 00:20:08

  @Elmgee 

Then the only way is to select the correct ISP profile, it should work with the previous screenshot I showed you.

  0  
  0  
#4
Options
Re:XE75 Pro unable to connect to
2024-03-12 03:56:09

  @Omochao I don't recall being offered the choice of ISP profiles. How do I get to select that?  Where in the app is that found?

  0  
  0  
#5
Options
Re:XE75 Pro unable to connect to
2024-03-13 00:04:18
@Elmgee, Go to deco app, More-->Advanced--> IPTV/VLAN---> ISP profile It should be there, make sure your firmware is up to date as well.
  0  
  0  
#6
Options

Information

Helpful: 0

Views: 944

Replies: 5

Tags

Installation
EXETEL-NBN-FTTP
Related Articles
deco xe75 pro
982 1
Deco XE75 Pro
863 2
XE75 Pro many issues
5257 1
Dexo XE75 Pro QoS unable to set 2 Gbps (2000 Mbps)
129 0
Deco XE 75 Pro Ethernet Backhaul
4201 0
Can not connect to internet with new xe75 pro
366 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.