Troubleshooting What If I Fail to Establish EasyMesh Network?
This Article Applies to:
All TP-Link EasyMesh Devices
Phenomenon Description
Case One: Wireless Backhaul cannot be established successfully
1) When adding EasyMesh satellite devices on main router, no satelite devices can be detected
2) Satellite device is detected but cannot be added successfully
Case Two: Ethernet Backhaul cannot be established successfully
It only shows wireless connection even though Ethernet cable is connected between main router and satellite.
Troubleshooting Suggestions:
For Case One: Wireless Backhaul cannot be established successfully
1) Please make sure the Main Router and Satellite devices have already supported EasyMesh, and both have the latest EasyMesh-Supported firmware.
Refer to: TP-Link EasyMesh Devices
2) Please make sure the EasyMesh has been enabled successfully on Main Router and Satellite devices.
3) Make sure the Satellite router has been reset or set to satellite mode.
Note: For TP-Link satellite router, after you reset it or set it to satellite router mode, please don’t log in to its Web management page again.
4) Move the satellite device close to the main router to ensure a good WiFi connection between them
5) Please try to add the satellite device via both web interface and also via WPS to see if both of them don't work.
For adding satellite router(two methods included): How to add a router to an EasyMesh network as a satellite device
For adding satellite extender(two methods included): How to add an extender to an EasyMesh network as a satellite device
6) Reset the Satellite Devices and repeat the EasyMesh configuration process.
For Case Two: Ethernet Backhaul cannot be established successfully
1) Please make sure the Main Router and Satellite devices have already supported EasyMesh Ethernet Backhaul, both have the latest Ethernet Backhaul-Supported firmware. Refer to: EasyMesh Routers Support Building a EasyMesh Network via Ethernet Backhaul NOW
2) Refer to this guide to make sure the physical connection and setup is correct:
How to Build an Ethernet Backhaul Using Two EasyMesh Routers
How to build an Ethernet Backhaul using TP-Link EasyMesh Range Extenders
3) Make sure the Ethernet cable between main router and satellite devices are working fine, try different Ethernet cables for testing
4) Connect satellite device directly to the main router if there is a switch or something in between
5) Reset the satellite device and repeat the EasyMesh configuration process
If the above troubleshooting steps cannot solve the problem for both cases, please leave a comment or start a new thread and provide the following information for further troubleshooting:
1. the main router and satellite device’s model, hardware and firmware version
2. detailed topology of your whole network
c. detailed description of the current problem, share with us some screenshots if possible
