Archer AX73 Bootloop issue since firmware update - possibly my range extender ?
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Morning everyone, I am wondering if anyone can throw any light on an issue that I have recently started having.
On Sunday night I updated the firmware on my Archer AX73 via the Tether app, this update was to Firmware version 1.0.11 Build 20230829 rel. 37304, on Monday evening when I got in from work my wife advised that working from home had been a struggle as she had experienced a number of issues with the internet, her main gripe was that it was very slow, the kids also said it had been slow, so I logged into the router and rebooted it. This is when the problems seemed to start.....
Upon rebooting the router it seemed to get stuck in a boot loop, continually cycling the lights on the front, after a while I pressed and held the reset button on it and went though the quick config to get it connected to my ISP (Kcom) this was about 7:30pm on Monday, the router then remained stable until about 7am Tuesday morning, at which point it started to boot loop again.
I disconnected the router, threw the Kcom provided Zyxel router in to action and left for work, bringing the AX73 into the office with me, when i got to work I manually re-flashed the router with the latest firmware, input the details for my connection at home, set up the DHCP range and the wifi settings, I left the router sat on my desk and it stayed on all day, I even gave it a couple of reboots to see that it started up ok, which it did.
I took the router home, plugged it in and everything was working great, that was until I set up my TP-Link RE605X range extender, initially I plugged in the range extender near to my router and re-paired it using WPS, I then moved the range extender upstairs and within 2 minutes my AX73 rebooted, I powered off the range extender and the router remained stable, I moved the range extender back downstairs and powered it on again, the AX73 remained stable all night (through Tuesday into Wednesday) before leaving for work this morning I relocated the range extender back upstairs and left for work, 2 minutes after leaving the house my wife rang to say the internet was off and the AX73 was boot looping so i got her to put the Zyxel router back on and power off the TP-Link kit.
I know there's a lot of detail above but I really want to get this sorted, as an IT Manager the more info I have the easier it is to get issues resolved, has anyone come across this sort of thing before ?? I am leaning towards the problem being caused by the RE605X Range Extender, on two occasions, when it has been moved further away from the router the router has started to boot loop. Over night, when the router has remained stable (Monday night and Tuesday night) no one will have actively been using the range extender, though there will have been devices connected to it, such as the kids echo dots, not sure if that is useful information or not. I have noticed that the 2.4Ghz Wifi light appears to be switched off on the range extender despite both 2.4 and the 5GHz connections being turned on.
My plan for tonight is to reconnect the AX73 but not the range extender, and advise or insight would be greatly appreciated. I noticed in the firware notes that "Easymesh" has been added to the AX73 firmware, i am wondering if this couldbe causing an issue in some way.
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@DannyRS I disabled the EasyMesh when the extender was plugged in
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Or try this link and use this beta patch ,temporarily until tp link solves the problem https://community.tp-link.com/en/home/forum/topic/617954 test and see if it helps
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@LordBeerus excellent. Thanks for the pointer. I'll give the Easymesh switch a try but if that doesn't work I might throw this beta firmware on. Thanks again 👍
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@Sunshine just a minor update, I have just turned off the Easymesh setting, which deleted the pairing with my range extender, I've then re-paired using WPS. Will see how things go. 👍
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@Sunshine immediate update. The AX73 rebooted again. I re-paired the Range Extender and after a few minutes moved it to the location where it usually lives. The Power light was on but non of the other lights, back downstairs the router was in the process of restarting.
At some stage over the weekend I will try the beta firmware recommended by @lordbeerus to see if that makes a difference.
Thinking out loud... could it be to do with the distance between the router and the extender ? When they are close it initially seems ok. When I move it the router then restarts. 🤷♂️
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this beta patch if you checked that link from what I understand it would be more stable but I don't promise anything that it will solve problems until you do a test
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@LordBeerus no problem. It's defiantly worth a try. I appreciate you pointing me in the direction of the beta. Will give it a go this weekend. 👍
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Sure no problems and I don't understand the people from tp-link support, what are you waiting for ?
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@Sunshine Latest update - I tried the beta firmware but non of my wireless devices could see the wifi connection, therefore I have re-flashed the AX73 back to Firmware 1.0.8 Build 20230616 rel.65817(4555)
I have re-paired my range extender and turned off Auto update. I will keep an eye on the firmware releases to see if TP Link fix the issues that the latest firmware seems to have introduced, is there somewhere i can sign up to get notified of firmware releases ?
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