Announcements HomeShield Service Update Notification!
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
On September 12th, 2023, we will be conducting a service upgrade for TP-Link HomeShield in the cloud. Following the upgrade, if your device firmware is listed below as an older version, certain HomeShield features may not function properly. To prevent any inconvenience, we strongly recommend updating your device to a newer or the latest firmware version as soon as possible.
Models that may be affected if they are using the old firmware:
| Model | Old Firmware Version | Suggested New Firmware Version |
|---|---|---|
| Archer AX90_V1 | 1.0.6 Build 20201020 rel.75204 and lower | 1.1.12_build_20230526 or later |
| Archer AX73_V1 | 1.0.4 Build 20210717 rel.62921 and lower | 1.2.6_build_20230526 or later |
| Archer AX4800_V1 | 1.0.1 Build 20210717 rel.66041 and lower | 1.2.6_Build_20230526 or later |
| Archer AX4400_V1 | 1.0.1 Build 20210719 rel.58490 and lower | 1.2.6_build_20230526 or later |
| Deco X20-DSL_V1 | 1.0.6 Build 20230303 Rel. 38090 and lower | 1.0.12_build_20230714 or later |
How to update firmware:
For Archer routers:
1. Follow the FAQ below to log in to the router's web management page:
How to Upgrade the Firmware on the TP-Link Wi-Fi Routers
Go to Advanced > System > Firmware Upgrade > Online Update > Click Update.
2. If the online upgrade fails, please try to upgrade manually:
Go to Advanced > System > Firmware Upgrade > Local Update > Browse > Upload the firmware file with the .bin extension > Click Update.
For Deco:
1. Go to the Deco app > More > System > Update Deco.
2. If the online upgrade fails, please try to upgrade manually via web UI:
How to Update the Firmware of Deco (Method 2)
Go to Advanced > System > Firmware Upgrade.
If there is still an issue with the HomeShield service, please Start a New Thread in Wi-Fi Routers Forum or Deco Forum as per the model of your device to describe the issue in detail. We are happy to assist.