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Archer AX1800 - 5ghz interface not working

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Archer AX1800 - 5ghz interface not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Adrian_CG

2023-06-28 18:43:02 - last edited 2024-11-29 07:03:07

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Archer AX1800 - 5ghz interface not working

2023-06-28 18:43:02 - last edited 2024-11-29 07:03:07

Tags: #Firmware Update #Smart Connect

Model: Archer AX20

Hardware Version: V1

Firmware Version: 1.3.7 Build 20230119 rel.77059(4555)

Hello,

After I installed the latest firmware version 1.3.7 Build 20230119 rel.77059(4555) the 5 GHz interface on my AX1800 router stopped working properly.

The Smart Connect feature is enabled, but all the devices are connected to 2.4 GHz (none on 5 GHz). Before the update the router was working fine: the devices were properly balanced over the 2.4 and 5 GHz interfaces (depending on their capabilities.

Could you please help me with this situation?

Thank you

1 Accepted Solution

Sunshine

2023-06-29 09:13:07 - last edited 2024-11-29 07:03:07

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Re:Archer AX1800 - 5ghz interface not working-Solution

2023-06-29 09:13:07 - last edited 2024-11-29 07:03:07

@Adrian_CG

Hi, could you please try disabling Smart Connect and then check if 5G Wi-Fi is still working?

If 5G Wi-Fi works when Smart Connect is disabled, you could also try enabling it again to see if the problem appears again.

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