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Unable to connect to TP-Link Cloud

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Unable to connect to TP-Link Cloud

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Yollo

2022-10-28 09:04:51 - last edited 2022-11-01 06:19:33

Posts: 2

Helpful: 4

Solutions: 0

Stories: 0

Registered: 2022-10-28

Unable to connect to TP-Link Cloud

2022-10-28 09:04:51 - last edited 2022-11-01 06:19:33

Tags: #DDNS #VPN

Model: Archer A6

Hardware Version: V3

Firmware Version: 1.0.14 Build 20211118 rel.43110

Hello,

Unfortunately I'm not able to connect to TP-Link Cloud

What I tried:

My time settings are set to get from my pc
I set my IPv4 DNS Address to use the 8.8.8.8 / 8.8.4.4
My router is bind in my Tether app
I called my ISP to check my Internet Connection Type and it's correct
Factory restore didn't help as well

PC:

MacBook Pro M1 Pro

Phone:

iPhone 14 Pro Max

Target:

I'm just trying to setup OpenVPN. I followed the TP-Link tutorial for that using the openVPN App but when I connect to the VPN and check my IP it's the same, so it doesn't work, so in another tutorial I saw that I have to setup TP-Link Cloud to take my IP Address from there and replace it in the .ovpn file. Unfortunately I stuck to error in TP-Link Cloud. If someone could give me a tutorial how to setup OpenVPN without TP-Link Cloud needed or could give an idea how to solve this issue, I would be grateful.

1 Accepted Solution

Kevin_Z

2022-11-01 05:39:22 - last edited 2022-11-01 06:19:33

Posts: 21584

Helpful: 5038

Solutions: 2543

Stories: 21

Registered: 2018-12-24

Re:Unable to connect to TP-Link Cloud-Solution

2022-11-01 05:39:22 - last edited 2022-11-01 06:19:33

Hello @Yollo

Thank you very much for reaching out to us, and apologies for the late response.

We’re experiencing a service outage for our Cloud Server at the time when you failed to connect to your TP-Link account, and that has been fixed and recovered soon after in hours. Please check to see if you can login to your TP-Link ID and configure to use the DDNS now.

At TP-Link, we pride ourselves on providing great service and apologize for any inconvenience this cloud service outage has caused. We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at https://www.tp-link.com/support/contact-technical-support/#Hotline-Support, or comment below to let us know.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.

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