Insight reporting incorrect online time

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Insight reporting incorrect online time

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Insight reporting incorrect online time
Insight reporting incorrect online time
2022-08-16 23:10:01 - last edited 2022-09-01 05:45:38
Model: Deco M5  
Hardware Version:
Firmware Version: 1.6.0

Over the past month I have noticed that the insights report for a profile time 'spent online' is wildly incorrect and stops the Time Limits function from working correctly.
For example, currently it is 08:55 where I am, and the profile in question shows Insights Pent Online to the internet for 20.6 Hours.
This profile does not allow internet access between 19:30 and 07:00 so if this is working correctly, they cannot have had 20.6 hrs of internet. 

Also, to note, that this same profile reports 0Hrs time online - the device was away from the house the entire day. So somehow, the Deco is reporting completely rediculous numbers.

 

I have already created an entirely new profile and moved the one device - an Apple iPad - to it and the same issue occurs.

 

Does anybody know if there is an issue with either the Time of day restriction or the time online?
 

Thanks

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#1
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1 Accepted Solution
Re:Insight reporting incorrect online time-Solution
2022-08-17 00:26:19 - last edited 2022-09-01 05:45:37

  @Ian_C 

Hi, the insight time issue could be fixed by the firmware on this link:

Wrong usage time

Thank you very much.

Best regards.

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#2
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3 Reply
Re:Insight reporting incorrect online time-Solution
2022-08-17 00:26:19 - last edited 2022-09-01 05:45:37

  @Ian_C 

Hi, the insight time issue could be fixed by the firmware on this link:

Wrong usage time

Thank you very much.

Best regards.

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#2
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Re:Insight reporting incorrect online time
2022-08-17 23:01:29

  @David-TP Thanks for the quite reply. I've applied it and will see how it is tomorrow.

 

 

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#3
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Re:Insight reporting incorrect online time
2022-09-01 05:45:27

  @Ian_C So after a week this is all resolved in this firmware update.

Thanks

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