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[Troubleshooting]

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[Troubleshooting]

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[Troubleshooting]
[Troubleshooting]
2021-11-03 02:40:16 - last edited 2021-11-05 14:27:23
Model: Archer C50  
Hardware Version: V6
Firmware Version: Archer_C50v6_EU_0.9.1_0.1_up_boot[200716-rel40116]

I cannot upgrade firmware to any of the existing new versions: Archer_C50v6_EU_0.9.1_0.2_up_boot[210111-rel37983] or Archer_C50v6_EU_0.9.1_0.2_up_boot[210222-rel54113]. Every time I try I get the following error message: "Error code: 71211 Failed to upload upgrade file! Please confirm the correct file is selected.". Files were downloaded from the official TP-LINK site. Tried on Chrome and Internet Explorer with the same result. What is more, I don't even have a "Firmware upgrade" buton under System tools - I need to manually follow the link /#__softup.htm  - which is weird. Please help.

Here is a label from the router: 

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#1
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1 Accepted Solution
Re:[Troubleshooting]-Solution
2021-11-05 14:27:13 - last edited 2021-11-05 14:27:30

@Oscyp Resolved by myself. When connected through the cable - all options are visible and firmware update was successful. 

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#6
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5 Reply
Re:[Troubleshooting]
2021-11-03 12:13:25

@Oscyp 

 

Here's how to manually upgrade the FW of your device.

You have to unzip the file before uploading it into the device.

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#2
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Re:[Troubleshooting]
2021-11-03 12:34:46
You have completely misunderstood my post. I know that. Although it ends up with an error. Help me with that....
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#3
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Re:[Troubleshooting]
2021-11-03 20:08:51

@Oscyp 

 

Given the FW region and HW version match and you're running the upgrade procedure correctly contact the tech support to help you with this error.

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#4
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Re:[Troubleshooting]
2021-11-04 06:39:27

@Oscyp 

 

Are you trying to update the firmware in the local network or remotely? Be sure that you are connected to the router network when doing this.

 

If you are connected to the router network but still failed, we would like to follow it up via email, the support engineers will try to figure it out.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer AX55V2 Supports WireGuard VPN, EasyMesh Ethernet Backhaul, IoT Network, Speed Limit,and More If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#5
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Re:[Troubleshooting]-Solution
2021-11-05 14:27:13 - last edited 2021-11-05 14:27:30

@Oscyp Resolved by myself. When connected through the cable - all options are visible and firmware update was successful. 

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#6
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Replies: 5

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