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RE305 disconnecting every 5 minutes.

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RE305 disconnecting every 5 minutes.

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RE305 disconnecting every 5 minutes.
RE305 disconnecting every 5 minutes.
2021-07-05 06:02:29 - last edited 2021-07-05 06:04:59
Model: RE305  
Hardware Version: V3
Firmware Version: 1.1.4

RE305 running latest firmware v1.1.4 (tried v1.1.3 too).

 

Extender keeps disconnecting to router every 5 minutes. Based on the router and AP log, the AP disassociates normally with unknown reason.

 

Troubleshooting steps:

1. Use 2.4GHz instead of 5Ghz.

2. Tune Wi-Fi Coverage to "Minimum Coverage".

3. Disable DHCP server.

 

Any advice if there is new firmware fixing this issue soon?

 

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#1
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4 Reply
Re:RE305 disconnecting every 5 minutes.
2021-07-05 08:24:13

@Josephc  Hello, 

 

Thank you for your valuable feedback.  May I know, do you use RE in RE mode or AP mode? 

 

  • If the 2.4Ghz  Led goes OFF on the range extender when issue happens, please confirm other devices (laptops & mobile phones) could get stable connection from Router's 2.4GHz at RE's location. 
  • Please change  a different Wi-Fi channel for main router 2.4Ghz and see if RE could work stably. 
  • Remove the obstacles between RE and router when you locate the RE closer to main router

 

  • If RE's LEDs stays ON and normal when issue happens, you could log in to Range extender's web page and set up a static IP address (DHCP ON) for RE as FAQ below: 

https://www.tp-link.com/support/faq/2965/

 

 

If issue persists, may I know does other devices like mobile phones work stably when connect to router at the same location?
How about the LED status on RE when issue happens? -What is the model of main router? - May I know your network topology - Can you share the whole log file of RE to us when issue happens,  thank you

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#2
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Re:RE305 disconnecting every 5 minutes.
2021-07-05 08:56:17

@Solla-topee 

 

RE305 in RE Mode.

 

Below are the tested topology.

 

Laptop --- (2.4GHz) --- RE305 --- (2.4GHz) --- Wireless AP (Cisco Meraki).

Laptop --- (5GHz) --- RE305 --- (5GHz) --- Wireless AP (Cisco Meraki).

Laptop --- (2.4GHz) --- RE305 --- (5GHz) --- Wireless AP (Cisco Meraki).

Laptop --- (5GHz) --- RE305 --- (2.4GHz) --- Wireless AP (Cisco Meraki).

 

- I've tested RE305 very near to the router with SNR >50dB.

- Yes, I'm able to get stable connection for both 2.4GHz/5GHz by directly connecting from laptop to Wireless AP.

- Yes, RE LED stays ON all the time.

- Yes, I did try to use static IP address instead of DHCP from the AP.

 

I'm currently testing this topology. It seems to be more stable than the previous 4 cases.

Laptop --- (2.4GHz / 5GHz) --- RE305 --- (2.4GHz / 5GHz) --- Wireless AP (Cisco Meraki).

 

Here is a sample log from the Wireless AP.

 

 

Based on Cisco documentation, the reason for "client was deauthenticated" is as follow:

Sending STA is leaving or has left Independent BSS or ESS. Client indicated to the AP that it's disconnecting from the wireless network. Could be from a client going into 'sleep' mode and disconnecting the WiFi radio for battery savings.

 

Thank you.

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#3
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Re:RE305 disconnecting every 5 minutes.
2021-07-05 11:00:36

@JosephcHello,

Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#4
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Re:RE305 disconnecting every 5 minutes.
2021-07-06 01:14:12

@Solla-topee 

 

Thanks. Will follow up via email.

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#5
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