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M4 disconnecting

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M4 disconnecting

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M4 disconnecting
M4 disconnecting
2021-05-03 14:11:02
Model: Deco M4  
Hardware Version:
Firmware Version:

I just install 6 deco M4

Everything worked good and now it disconnects.

I reset modem and again everything is working great but in a hour it disconnects (all decos are red).

What to do ?

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2 Reply
Re:M4 disconnecting
2021-05-06 08:57:47

@Vibi 

Hi, May I know who is your internet service provider and what is the model number of the cable modem?

When Deco turned red, if you go to Deco APP>More>Advanced>IPv4, is there any internet IP address here?

Have you ever connected a computer to the modem with cable directly to check whether the ISP modem might be the issue?

And when the connection lost, if not resetting the modem, would restarting the main Deco help or not?

Thank you.

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Re:M4 disconnecting
2021-05-07 11:38:45

@TP-Link  It is worrking fine now. THANK YOU

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