Home

Forums

Stories

Knowledge Base

Home Network Community > All Threads > Ring Video Doorbell Pro Deco x20

< All Threads

Ring Video Doorbell Pro Deco x20

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Ring Video Doorbell Pro Deco x20

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

tbelle

2020-11-22 01:42:59 - last edited 2021-01-27 00:59:25

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-11-22

Ring Video Doorbell Pro Deco x20

2020-11-22 01:42:59 - last edited 2021-01-27 00:59:25

Model: Deco X20

Hardware Version:

Firmware Version: 1.2.6 Build 20201013 Rel. 58271

I have a Ring Video Doorbell Pro and I just cannot get it to connect to my wifi 2.4 GHz. I put the deco x20 close to the doorbell as possible. I am almost successful until 'the voice" tells me I have a poor internet connection. This is just not the case. Everything else in the house is connecting just fine.

1 Accepted Solution

TP-Link

2021-01-27 00:59:09 - last edited 2021-01-27 00:59:25

Posts: 6831

Helpful: 3030

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:Ring Video Doorbell Pro Deco x20-Solution

2021-01-27 00:59:09 - last edited 2021-01-27 00:59:25

@tbelle

Hi, thank you very much for your time and patience.

Sorry for the delay.

Have you tried to turn off the fast roaming, beamforming on the Deco APP to have a look?

If possible, please also try to enable the guest network for 2.4ghz only and check whether the ring video doorbell could be connected or not.

Thank you very much and wait for your reply.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

Recommended Solution

1 Reply

TP-Link

2021-01-27 00:59:09 - last edited 2021-01-27 00:59:25

Posts: 6831

Helpful: 3030

Solutions: 536

Stories: 28

Registered: 2018-07-23

Re:Ring Video Doorbell Pro Deco x20-Solution

2021-01-27 00:59:09 - last edited 2021-01-27 00:59:25

@tbelle

Hi, thank you very much for your time and patience.

Sorry for the delay.

Have you tried to turn off the fast roaming, beamforming on the Deco APP to have a look?

If possible, please also try to enable the guest network for 2.4ghz only and check whether the ring video doorbell could be connected or not.

Thank you very much and wait for your reply.

Deco Monthly Recap- Check What's Currently Going on With Deco KidShield Test Recruitment, Share Your Ideas With us! Wi-Fi Schedule Ideas Wanted!

Information

Helpful: 0

Replies: 1

Ring Video Doorbell Pro Deco x20

Ring Video Doorbell Pro Deco x20

Information

Voters 0

Tags