Deco M5 Slow download speed but upload speed fine
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Hi
I have just purchased a Deco M5 kit, so far only installed the one to see how it works,
However on the interna speed test im getting a max download of around 50mb and my upload is 900mb
I have a 900 mb line and if i connect direct to the model the speed is fine
any idea's on what to do ?
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Hi, thanks for asking.
Please refer to the below troubleshooting to check the QoS settings on the Deco app and ensure it is on the Standard mode:
https://www.tp-link.com/en/support/faq/2429/#case%201 (Case 1)
If this doesn't work, please try with different cat6 or cat7 cables between the modem and Deco, then check how it goes.
I hope this helps.
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Hi, thanks for asking.
Please refer to the below troubleshooting to check the QoS settings on the Deco app and ensure it is on the Standard mode:
https://www.tp-link.com/en/support/faq/2429/#case%201 (Case 1)
If this doesn't work, please try with different cat6 or cat7 cables between the modem and Deco, then check how it goes.
I hope this helps.
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Thanks
The intial problem seems to be a lot better now
however I am getting multiple crashes of the deco system it does not appear to stay stable
Is there anything i should be doing to stop this ?
Thanks
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Hello, can you confirm what does it mean by crashes? Does it mean the internet will drop or the Deco just freeze? These might be different issues?
If the internet is not stable, please refer to the below article to do some basic troubleshooting:
https://www.tp-link.com/support/faq/2428/
Good day~
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