@Herisusanto Hi,

Sorry that we only provide English Service for Global users, and we might not understand your problem properly by Google Translate because of language difference.
Please check if you can get local language service according to your region or country at the website http://www.tp-link.com/en/support-contact.html 
Or please resend your problem in English and your country/location, then we will assist you effectively, which would be highly appreciated.
Thanks so much for your cooperation and have a nice day.