Vr400 keeps disconnecting from internet
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I have vr400 and I keep losing internet from time to time for at least a few min. Both wifi and LAN.
When I look on my phone its connected to the wifi but it says "internet may not be available"
My internet supplier says he didn't see any disconnections on his side.
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My advice to you. Buy another modem and use vr400 as a range extender.
Not worth the effort you spend.
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problem still exist on .6 version
Firmware Version:0.6.0 0.9.1 v0070.0 Build 200713 Beta.34548n
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We are having the same problem. It is obvious that there is a problem with the device. And no one is helping to solve the problem. Really pathetic situation
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would you mind replying to messages
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Hi, we have another firmware here and if you do not mind, later I will send to you and you could have a check.
Thank you very much.
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Hi All,
For others who would have the same issue, please send an email to our support team support@tp-link.com Subject # Forum 201292 Vr400 keeps disconnecting from the internet with the following answers:
- What is your current hardware version and firmware version; is it Archer VR400 (EU)V2-20200706?
- How long have you had the modem and when did the issue start?
- Where are you located and who is your internet service provider?
- Please save a picture of the advanced> status page when the internet connection dropped;
- Please also save the system logo before you reboot the modem to get the connection back;
We would forward your case to our senior engineers as soon as possible.
Thank you very much for your understanding and support.
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@Sunshine I've just sent my details in via email.
Interestingly I saw some people complaining about VR600 on this forum with similar symptoms. Maybe coincidence.
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@sc597 please reply to inbox
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