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wa850re loses connection to router after a period of time
wa850re loses connection to router after a period of time
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wa850re loses connection to router after a period of time
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wa850re loses connection to router after a period of time
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Registered: 2017-07-20
2017-07-20 13:54:11
Posts: 7
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Registered: 2017-07-20
wa850re loses connection to router after a period of time
2017-07-20 13:54:11
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Model :
Hardware Version :
Firmware Version :
ISP :
My extender (model: wa850re) loses connection with the main router (model: Zyxel SBG3300-N) after a period of time ranging from as little as 15 minutes up to about 2 hours.
Rebooting the extender 'fixes' the problem for another period of time.
When the extender loses connection, the RE light remains lit, and the signal display remains lit. The extender does not display any error condition and continues to broadcast a network claiming to be my home network (ie, you can connect to it using my home network's credentials) but that network does not 'break out' to the Internet.
The wifi network being broadcast by the router itself is fine and has a connection to the Internet.
I have performed a factory reset on the extender twice. The first time I reconnected it to the home network using WPS. The second time I reconnected it 'manually' using a web browser. Neither made any difference.
What am I supposed to do to fix this problem? How do I even begin diagnosing the root cause of this problem?
Hardware Version :
Firmware Version :
ISP :
My extender (model: wa850re) loses connection with the main router (model: Zyxel SBG3300-N) after a period of time ranging from as little as 15 minutes up to about 2 hours.
Rebooting the extender 'fixes' the problem for another period of time.
When the extender loses connection, the RE light remains lit, and the signal display remains lit. The extender does not display any error condition and continues to broadcast a network claiming to be my home network (ie, you can connect to it using my home network's credentials) but that network does not 'break out' to the Internet.
The wifi network being broadcast by the router itself is fine and has a connection to the Internet.
I have performed a factory reset on the extender twice. The first time I reconnected it to the home network using WPS. The second time I reconnected it 'manually' using a web browser. Neither made any difference.
What am I supposed to do to fix this problem? How do I even begin diagnosing the root cause of this problem?
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Re:wa850re loses connection to router after a period of time
2017-07-29 16:10:41
flying snow wrote
Your Firmware Version: 1.0.0 Build 20160527 Rel. 60757 is already the latest one, the one you are trying to update is an old firmware. For the drop issue, it's better to contact TP-Link support to check it. http://www.tp-link.co.za/support-contact.html#E-mail-Support
Thought as much.
Well, that's that. Unless TP-Link support is able to connect to this device remotely there's nothing that can be done.
Thanks for the help.
Cheers
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2017-07-20 13:54:11
Posts: 7
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Registered: 2017-07-20
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