Cannot connect to Euphy cameras over mobile (4g/5g) link
I'm with Virgin Media and have my Hub5 set into "modem modem", with my Deco XE75 Pro set to "Wi-Fi Router". All works well for general use.
However I have a few Euphy wireless cameras and I can watch the video feed and thumbnails ONLY when on my WIFI network. As soon as a switch to 4g/5g mobile networks, I'll get motion notifications but I cannot watch the live feed or the thumbnails.
I'd switched to the Deco from an older Orbi system where this worked well, it's only stopped working with the new Deco system.
I have tried to attach the cameras to an IoT network, also switch the Deco to AP mode and the modem into router mode, but none of these combinations allow me to see the live video on anything but WIFI.
It would seem to me that the Deco's are blocking inbound access to the Euphy cameras, whereas the older Orbi allowed this by default. I would imagine this has something to do with UPnP or STUN, but i'm not sure how Deco supports these.
I've tried a lot of combinations and none of this works, plus I can't find any way in the deco app to exempt these cameras from the firewall or allow certain ports to work.
Anyone else have the same issue?
Well I finally figured it out.
It's not the DECO, so thankfully that's a good result.
If anyone else stumbles across this thread i'll post the resolution shortly.
I did move one camera to the virgin media hub in AP mode and got mixed and confusing results. It should be noted that sometimes a test would fail and then repeated it would succeed (or not) meaning trouble-shooting was extremely hard.
What I did not think to disclose, because it didn't seem important until I found the solution, is my phone which runs the Eufy app where alerts and camera feeds come to is a dual sim phone. The primary sim is EE in the UK, the seconday is an eSim from tello[dot]com in the US providing me with a US based secondary phone number. I found that if I disabled that secondary line (and importantly rebooted the phone), I could view the video. Equally if I disabled the primary line it would also work, which makes very little sense given the second line is VoiP and relies on the first, BUT, having both enabled it didn't work.
Then I stumbled on a Reddit post where someone with a similar setup had the same issue and they instructed to turn off VoLTE. Sure enough it worked, and didn't even need a reboot.
So I think the issue here is routing on the iPhone with a dual sim and VoLTE is enabled.
Well I finally figured it out.
It's not the DECO, so thankfully that's a good result.
If anyone else stumbles across this thread i'll post the resolution shortly.
I did move one camera to the virgin media hub in AP mode and got mixed and confusing results. It should be noted that sometimes a test would fail and then repeated it would succeed (or not) meaning trouble-shooting was extremely hard.
What I did not think to disclose, because it didn't seem important until I found the solution, is my phone which runs the Eufy app where alerts and camera feeds come to is a dual sim phone. The primary sim is EE in the UK, the seconday is an eSim from tello[dot]com in the US providing me with a US based secondary phone number. I found that if I disabled that secondary line (and importantly rebooted the phone), I could view the video. Equally if I disabled the primary line it would also work, which makes very little sense given the second line is VoiP and relies on the first, BUT, having both enabled it didn't work.
Then I stumbled on a Reddit post where someone with a similar setup had the same issue and they instructed to turn off VoLTE. Sure enough it worked, and didn't even need a reboot.
So I think the issue here is routing on the iPhone with a dual sim and VoLTE is enabled.