GE800 randomly disconnects
When I initially setup this router it worked fine but recently it constantly disconnects anywhere between 30 secs to 2 mins throughout the day and everything disconnects including devices connected through ethernet. There's an extender connected to network via easymesh that I keep in the garage. Anyone have any idea why this is happening?
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Hi@Bobjo,
When the internet drops, will the Router Internet LED turns red/orange? If yes, please try the following suggestions:
1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8. How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?
May I know what is the model of your range extender? How did you recover the internet on the router? Do you need to reboot it manually?
Please confirm both the router and range extender are up-to-date.
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Hello
The range extender is a RE653BE.
I have changed the DNS to the ones specified.
As far as the red/orange LED status that is difficult to tell as my color scheme is currently set to fire but I have noticed of the usual color change that there has been blinking LEDs before. I don't remember what color they were but there is a chance they were blue.
Typically the internet reconnects after 30s - 2mins and on the web portal or app I can see the clients reconnecting without having to reboot anything. I have since disabled QoS and my MLO band and haven't had a disconnect since. Is this a known issue? Everything is also running on the latest available firmware.
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Hi @Bobjo,
Thank you for your reply. Please help us collect the following information:
After you enabled MLO network, did you set the same SSID as the main network? So the device might be connected incorrectly?
Is there a new wifi7 device such as S25U/S24U that you purchased that can work with MLO network?
When the internet connection is lost for 2 minutes every day, do all devices lose the network together? Do client devices show no internet connection?
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Yes I set the MLO network as the same name as the main network, do I need to set the network to a different SSID?
I have an iPhone that supports wifi 7.
The internet doesn't lose connection for 2 mins a day it will routinely lose connection successively non-stop and all clients lose connection including wired devices. Yes, they show no connection to the internet when they disconnect and the Tether app shows no connected clients when this happens. As I have stated previously I haven't had this issue since I disabled the MLO network and QoS. Should I try turning MLO on again with a different SSID and see if this happens again?
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Hi @Bobjo,
Yes, if it is convenient for you, please change MLO to a different SSID from the main network and test it again.
Can you tell me what your phone model is? How many client devices are there?
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