Archer BE230 v1 - USB disk immediately becomes unavailable when in satellite mode
Archer BE230 v1 - USB disk immediately becomes unavailable when in satellite mode
My Archer BE230 v1 when in satellite mode (with BE550 v1 main router) recognizes a newly connected USB disk, but then immediately gives the messages "288009 Failed to read USB3" and "288753 Config importing failed", and the disk is unavailable. Disk size does not matter - whether it is 6TB or just a tiny pendrive. I then need to reset the BE230 from scratch in order to get it to work.
The problem occurs with both wired and wireless backhaul.
PS I tried to upload the syslog file, but can't.
PS In order to verify, I loaded the firmware 1.1.2 Build 20241211, but the problem remained the same.
PS All the HDDs and pendrives that I tried work perfectly on my PCs, and when attached to my BE550 routers/satellites.
PS The HDDs and pendrives were formatted in NTFS and exFAT.
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Ok i will try to explain better. If you have a drive in each access point then in theory both access points will try broadcasting in the same network so only one access point should be the server. I have never tryed to do that as I am aware there is issues with trying to do that.
There are some other things you may need to note. Because its MiniDLNA its quite old technology now. Its designed to be light weight and used primarliy in devices with a small OS or light overhead. A lot of manufacturers are still using this and because of its size its still ideal for things like routers.
With this in mind we have to remember that DNLA uses ram and cache and the more files it searches the more that cache expends and in turn uses ram. Some devices have been known to crash because DLNA was over stressed caching thousands of files.
One way to check how many files are on the drive is to look at the web page for the DLNA server and you will see the total number on that page.
When i setup my router I placed a 512GB NMVE2 on usb and I only asigned the shares to certain folders so as not to overload the DNLA with useless stuff It cant show.
the rest is dedicated to FTP access for backup and general storage. this eliminates the capacity issue with DLNA.
Go back to the BE230 and asign only folders that are tpo do with media. and leave the rest unshared over DNLA. also remember to take in to account that DLNA is somewhere between 1000 - 15000 files that it can cache but dont be suprised if its a lot less given some file sizes and ram memory is also a concerne. these routers are not made for business or large streaming servers there additional utilities designed for home use. A plex server or similar would do a more heavy lifting for media than a router.
If all this does not work then it has to be a faulty router.
I hope this helps. let me know if it does.
all the best.
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Hey, thank you for your response!
But the problem remains unchanged: the BE230, either as a main router or satellite, cannot properly load an HDD/SSD/pendrive, no matter what.
The same HDDs/SSDs/pendrives can be attached with no problem at all to my PCs and to my BE550s, one of which is a main router, and the other a satellite.
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Thank you for the clarification and detailed information about the USB issue.
To assist you in figuring it out efficiently, I've forwarded your case to the TP-Link support engineers, who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
@Pj-tips Thank you very much for your valuable suggestions. Maciej or I will update here in the community once the issue is confirmed or resolved on his BE230.
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I was contacted by the Engineers and given two special firmwares to test, one for the BE230 and one for the BE550. They also said that if the problem would persist, they would try to help me remotely.
I loaded the firmwares, but the problem was exactly the same - the HDD/pendrive would not load on the BE230, and therefore could not be accessed.
I therefore sent the BE230 log to the Engineers and informed them that I was ready for a remote session, and, crucially, that it had to be done quickly, because I need a stable network for work.
Unfortunately, they never responded, so I had to remove the BE230 and set up my network properly.
Since the USB port of the BE230 is evidently broken, I would like you to help me set up an RMA. Can I count on your assistance?
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We apologize for the delayed response and are sorry to hear that the issue persists after installing the provided beta firmware on the routers.
I have reminded our engineers to respond to your email as soon as possible, and we hope for another opportunity to troubleshoot the issue on your network remotely. If the USB port on the BE230 is confirmed to be faulty, we would be happy to assist you with a replacement.
BTW, could you please install TeamViewer or AnyDesk on your computer and let the engineer know your availability via email? They will check their schedule, and once a suitable time is found, they can connect to your computer remotely to troubleshoot the issue.
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Thanks for your response!
But the problem is that I could not wait any longer (as I mentioned) and, since the Engineers did not respond, I removed the BE230 from the network. I then added a third BE550 (one main router, two satellites) and it handles the USB share excellently.
Since I think that by now I have shown that the USB port of the BE230 is faulty (and sent the logs to the Engineers), I am asking you for help with the RMA.
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I understand your frustration, and we apologize for the inconvenience.
For the remote session, we need to confirm whether the USB port on this specific unit has a hardware issue or if there are unknown bugs that our development team is unaware of.
I’ve sent you a private message, could you please check?
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I've just sent a reply to your private message.
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