This Article Applied to:

All Deco models

Phenomenon Description:

Usually, a factory reset will clear the previous network configuration from the hardware and remove the network settings on the Deco APP. However,  some users have reported after resetting the Deco, they can still see the old Mesh network on the Deco APP.

Possible Suggestions:

During previous app upgrades, the Deco app allowed users to access previous network configurations via caches when the network was temporarily disconnected. However, if a hardware reset was executed during the disconnection, the current hardware status may not synchronize with the Deco app through Cloud service. As a result, the old Mesh network may still be visible, and needs to be manually deleted from Deco APP.

or Go to Main Deco Settings and Client  >Remove

However, if you still can't delete the old network or Deco APP reported an error message while attempting to delete it, please refer to this link to submit the Deco APP log and add a screenshot of the error message.

How to submit Deco APP log