BE550/BE9300 - Drops data connection on WIFI

BE550/BE9300 - Drops data connection on WIFI

BE550/BE9300 - Drops data connection on WIFI
BE550/BE9300 - Drops data connection on WIFI
2 weeks ago - last edited 2 weeks ago
Model: Archer BE550  
Hardware Version: V1
Firmware Version: 1.1.1 Build 20241230 rel.20267(4155)

Hi there,

 

Having upgraded to the Archer BE550/BE9300 Tri-Band Wi-Fi 7 Router, I find that I experience an unreasonable amount of buffering which my previous router didn't do. 

 

Anyone having the same issue and potenially found a resolution?

 

What is experience i have - 

 

1) During browsing on my laptop(s), via the various family iPhones connected, and using applications such as Facebook, Instragram, YouTube etc. the application(s) frequently pause loading and the spinning wheel appears for 20 to 30 seconds. Being on a high speed broadabnd connection with 800Mb download and 45Mbit upload, and not experienceing this on the previous routher I unsure what else to try from what I done below.

 

Devices this is experienced on, all has the latest OS updates, driver updates,

 

1) iPhone 12 Pro (Wi-Fi 6), iPhone 13 Pro (Wi-Fi 6) and iPhone 16 Pro (Wi-Fi 7).

2) Surface Pro 8 (Wi-Fi 6 AX201 160MHz 5GHz, Channel 64, 1729,1297Mbps)

3) Macbooks Air (Wi-Fi 6)

 

Devices not experiencing the issue,

 

1) Desktop + xbox, which is cabled (CAT6) into the router. 

 

Things tried to resolve the issue,

1) Optimising Wi-Fi channels

2) Adding, removing OFDMA/MU-MIMO (this is normally enabled)

3) Different Wi-Fi Security methods with WPA2-PSK[AES]+WPA-PSK[TKIP], WPA3-Personal, WPA3-Personal+WPA2-PSK[AES] - (WPA3-Personal, is normally enabled)

4) TWT On/Off (this is normally disabled)

5) Guest Wi-FI Off (this is normally disabled)

6) 6GHz Off (this is normally disabled)

7) Various Channel bandwidth (normally enabled 2.4GHz (20MHz), 5GHz (20/40/80/160MHz)) 64 DFS.

8) Smart connect (Enabled)

8) MLO On/Off

9) Updating DNS(s) to 1.1.1.1, 8.8.8.8

 

 

 

 

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#1
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5 Reply
Re:BE550/BE9300 - Drops data connection on WIFI
2 weeks ago

Hi  @bagmanden,

Thank you for posting on the TP-Link community.

For your issue, please try the pre-release firmware and test if it can resolve the issue. Archer BE550 Pre-release Firmware Enhances the Overall System Stability

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#2
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Re:BE550/BE9300 - Drops data connection on WIFI
2 weeks ago

  @Joseph-TP hi Joseph, issue is still being experienced using Firmware Version: 1.1.1 Build 20250306. 

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#3
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Re:BE550/BE9300 - Drops data connection on WIFI
a week ago

Hi  @bagmanden,

Thank you for your feedback.

The tech team was made aware of your issue, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.

 

 

 

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#4
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Re:BE550/BE9300 - Drops data connection on WIFI
23 hours ago

  @bagmanden 

Even I am facing similar issue. Not happy with the router. Poor performance. My Teams calls are dropping and have buffering issues as well while watching any contents on youtube or netflix.

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#5
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Re:BE550/BE9300 - Drops data connection on WIFI
19 hours ago

Hi@nfddgdgdgdgdgdg,

Thank you for reporting your issue to community.

 

I'm sorry to hear that you have similar issues with your router. Do you have the same model of router, Archer BE550? May I know what troubleshooting have you done? What are results? 

 

When the internet drops, will the Router Internet LED turns red/orange occasionally? If yes, please test:
    1) Connect a PC directly into your modem to verify if your ISP Internet is stable.
    2) Make sure the Ethernet cable between your modem and the Router is connected properly, replaced old cables with new ones.
    3) Change the DNS Server of the Router, login the web management interface of the Router, go to Advanced > Network > Internet > Advanced Settings, change the two DNS Servers into 1.1.1.1 and 8.8.8.8How to Change the DNS servers on the wireless router and DSL modem router (New UI)?
    4) Go to Advanced > System > Firmware Update to upgrade the firmware of the Router. How to Upgrade the Firmware on the TP-Link Wi-Fi Routers?

 

We have a Pre-released a firmware for Archer BE550 V1, you can install and update to the firmware to see if the issue can be resolved.

Enhance Your Experience: Archer BE550's New Pre-Release Firmware Boosts Stability and Performance!

 

Please feel free to reply here if you have further questions.

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#6
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