Blinking Blue light

Blinking Blue light

Blinking Blue light
Blinking Blue light
Yesterday
Model: Deco  
Hardware Version:
Firmware Version:

My deco remains on blinking blue ..

 

I have a deco unit  (m4R) which works fine and is connected through ethernet through ISP modem. Another deco device 'hallway' -  (E4R) connects through wifi and works fine.

 

I had another e4r that connects to the system (study) and removed it from the network i.e. deleted from the app (as this was the main deco).  I even log out and logged in the app. 

 

I am using the deco app to re-add it but still remains blue light (on/off) but the app cannot find it. If i check on my mobile i can see the SSID Deco_4D7C (which is the deco that i need to add to the network)

 

I restarteted the internet several times but still the problem persists.

 

I checked the following :-

 

1 Smartphone is connected to the Deco’s network.

2. The LED on the satellite Deco is blinking blue.

3. I can confirm there is an open SSID on the Wi-Fi list, as I can see it through the mobile

4. Open deco app but still cannot add the deco (kindly note that this deco was being used as a main deco but i updated to a new deco to M4R

5. Also Connected it via Ethernet cable to the main Deco also but still not working  that isp modem ethernet main and from one of the ports the deco that is not working

 

Any suggestions please?

 

Regards

 

 

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#1
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1 Reply
Re:Blinking Blue light
20 hours ago

  @Keith1982 

 

Hi, thanks for posting question here.

You may reboot your phone,  uninstall and reinstall Deco app from Google Play or Apple Store, then try to add the Deco E4 again.

If failed, is there any error message on the Deco app? Please share the screenshot of the error message if you need further suggestions.

And, it is also suggested to reset your another Deco E4 and add it on the Deco app, to check whether your operation is correct.

The two guides are for your reference:
How to add an additional unit to your Deco network
Main Deco Failed to Complete Setup

Best regards.

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#2
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