Devices disconnect for ~5 seconds when walking around home

Devices disconnect for ~5 seconds when walking around home

Devices disconnect for ~5 seconds when walking around home
Devices disconnect for ~5 seconds when walking around home
Sunday
Model: Deco BE65 Pro  
Hardware Version: V7
Firmware Version: 1.1.0 20241110 19378

I just received this 3 pack mesh system and ever since installing i have had issues with devices disconnecting when walking around the house. I assume its because the wifi connection is changing between nodes but on my ASUS and my NETGEAR systems i had previously i had no issues like this. 

 

Is this normal? If i am playing a game on wifi on a laptop or mobile phone and i walk to a different room the game lags and says no network and then reconnects ~5 seconds later. It happens on multiple devices not just one. I have beamforming and fast roaming turned off. Any ideas is appreciated! Also, MLO is off. Just 2.4/5G

 

Thanks!

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#1
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5 Reply
Re:Devices disconnect for ~5 seconds when walking around home
Monday

  @Nivek326 

Hi, Thank you very much for the feedback.

Can I have some screenshots of the network map on the Deco APP, such as:

Can I have the model numbers of the mobile devices that constantly dropped out during roaming? Did it mainly happen when the devices are online gaming?

-For the stationary devices, Would they also frequently drop out?

 

Wait for your reply and best regards.

 

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#2
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Re:Devices disconnect for ~5 seconds when walking around home
Monday - last edited Monday

  @David-TP 

 

iPhone 16 pro max

ipad 10th gen

Razer Blade 14" laptop

Dell precision laptop

 

it does not just have to be gaming but that is where I notice it the most because of the instant no buffering nature of it. If I'm watching a video and walk around the house it's usually buffered enough to not make a difference but if I'm scrolling through social media walking from room to room on my phone or iPad the feed or the post will not load for 5-10 seconds until I stop moving. 
 

stationary devices, no issues.

 

File:
IMG_6508.jpegDownload
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#3
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Re:Devices disconnect for ~5 seconds when walking around home
Tuesday

  @Nivek326 

Thanks for the update. I'd like to follow up on your case via email and ask the senior engineers for further assistance.

Please refer to the email for more suggestions later.

Best regards.

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#4
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Re:Devices disconnect for ~5 seconds when walking around home
Wednesday

@Nivek326 Keep fast roaming off, but enable beamforming. See if that works

Just a M4 (2-pack) user who regrets buying it
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#5
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Re:Devices disconnect for ~5 seconds when walking around home
Wednesday

  @ImtiazAli 

 

I've tried every combination of these off and on and it's the same

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#6
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