2.4G/5GHz Wi-Fi function stops after a while on Archer BE805(BE19000)
2.4G/5GHz Wi-Fi function stops after a while on Archer BE805(BE19000)
Hello.
I'm operating six routers of the this model.
In three units of six, 2.4G/5GHz Wi-Fi function stops after a while.
The time to stop is random, ranging from a few hours to several days after startup.
However, the 6 GHz band has not stopped and is operating stably.
* If the 2.4G/5G WiFi function stops, it will be restored as soon as the power is turned back on.
* This symptom occurs in both RT mode and AP mode.
* It appears to be occurring on routers with the latest firmware applied.
(WiFi did not stop on three Routers with firmware version [Archer BE805(JP)_V1_1.0.11 Build 20240318])
* No mesh Wi-Fi is used, all are stand-alone operations
Does anyone else have the same symptoms?
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Done. I have shared the previous case number.
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Please see this post for the troubleshooting steps performed so far: https://community.tp-link.com/en/home/forum/topic/703524?replyId=1478738
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the reply that you provided is seems to be no resolution at all.
does it mean nothing that TP-Link can do because it is a hardware defect? Can we get the refund if so?
Kindly advise. Thanks.
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