TP-LINK TL-MR6400 does not give internet access to PC and google TV, to phones and tablets it does

TP-LINK TL-MR6400 does not give internet access to PC and google TV, to phones and tablets it does

TP-LINK TL-MR6400 does not give internet access to PC and google TV, to phones and tablets it does
TP-LINK TL-MR6400 does not give internet access to PC and google TV, to phones and tablets it does
23 hours ago
Model: TL-MR6400  
Hardware Version: V7
Firmware Version: 240227

Hi All,

I had a TL-MR6400 v5 that was working so beautifully since the beginning, that I then bought another one identical after it, that is a v7.0, for another location.

I use them both in 3G/4G router mode, both are provided with a SIM card from the Italian operator TIM.

The v7 unit works well with mobile phones, tablets and other devices as wifi lamps etc.

The issue is that the internet access is not given to a couple of PCs that I tried, and on a Google TV device, via wifi. All of them are working perfectly with the v5 one.

Trials I made so far are:
1. Aligning the two routers in terms of settings (actually they had all the same settings) through the Advanced Settings in the TP-Link web interface.
2. Check the firmware was updated (it was).
3. Restore the v7 to the factory settings.
4. Change the Primary/Secondary DNS from 0.0.0.0 to 8.8.8.8 and 8.8.4.4
5. Test the two units in the same place (to check if it was a network issue).
6. Swap the SIM cards, which it proved the v5 was working well with both SIM cards, and the V7 reproducing the same issue with both cards.

Then I sadly surrendered...
Would you recommend any possible solution for this case?

Thank you in advance



 

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Re:TP-LINK TL-MR6400 does not give internet access to PC and google TV, to phones and tablets it does
8 hours ago - last edited 7 hours ago

  @MarcoMicio 

 

Hi, welcome to our community.

To assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.

Welcome to share solution here if the problem is resoved.

Thank you and best regards.

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Re:TP-LINK TL-MR6400 does not give internet access to PC and google TV, to phones and tablets it does
59 minutes ago

@Marvin_S 

 

Hi Marvin, thank you for welcoming me in, and for the quick response! 

 

Following the information request:

- one laptop is an Hp, model: 15s‐fq402nl, OS: Windows 11 Home 64bit, build 22631.4602

- another laptop is a Dell one, I don't have it with me in this moment sorry.

- the TV is a Video projector, maker: Putrims (Yaber technologies co.) , model: K12, provided with an integrated dongle.

 

All of them are working well with the other unit, the v5 one.

Hope this helps, I can provide screens of the product configuration as well if needed, cheers.

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