Home

Forums

Stories

Knowledge Base

Home Network Community > 5G/4G Wi-Fi Routers/MiFi > Tether issue; Cant view inbox from external network

< 5G/4G Wi-Fi Routers/MiFi

Tether issue; Cant view inbox from external network

Unic

Wednesday - last edited Thursday

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2025-01-15

Tether issue; Cant view inbox from external network

Wednesday - last edited Thursday

Tags: #Tether App Related

Model: TL-MR6400

Hardware Version: V5

Firmware Version: 1.4.0 0.9.1 v0001.0 build 220506 Rel.57555n

Model : TL-MR6400

Hardware : TL-MR6400 v5.3 00000002

Firmware : 1.4.0 0.9.1 v0001.0 build 220506 Rel.57555n

Hi,

I'm managing a TL-MR6400 which functions well for my business except lately I'm having an issue viewing my inbox on the tether app when connecting from any external network, tried it with 2 different devices and the same issue persists. Once I tap on inbox I receive a message saying 'unable to connect to the device, please try again' and once I tap OK I am thrown to the

My devices menu in the APP.

I did notice that if I'm connected to the local wifi network of the router I am able to view it well.

I don't remember doing any related changes to the settings of the router prior to this issue happening.

Please advise what should I do and check?

2 Reply

Marvin_S

Thursday

Posts: 2549

Helpful: 182

Solutions: 507

Stories: 0

Registered: 2022-05-09

Re:Tether issue; Cant view inbox from external network

Thursday

@Unic

Hi, welcome to our community.

Here are some suggestions for your reference:

1. Update Tether app to latest from Google Play or Apple Store.

2. Reboot the router.

3. Connect your phone to other wireless network instead of using mobile data to confirm.

4. Log into the TL-MR6400's web interface and check the following:

Remote Management: Ensure that it’s enabled, as this allows access from external networks.
Firewall Settings: Check if any firewall settings might be blocking access to the Tether app

5. On your phone, go to the app settings and clear the cache for the Tether app.

Thank you and best regards.

Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode.

Unic

LV1

Thursday - last edited Thursday

Posts: 2

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2025-01-15

Re:Tether issue; Cant view inbox from external network

Thursday - last edited Thursday

@Marvin_S

Hi friend,

Thank you very much for the reply but unfortunately none of the above solved the issue,

Also I have tried the method of accessing the inbox from both external WAN and from mobile data networks and the issue persisted,

I have made sure that the remote management is ticked, but since I have control over everything else from the app except for that one inbox function, I think it wasn't the issue,

As I had no other ways to resolve this I had to Factory reset the router and reconfigure it, then viola the function began to work again as intended.

Thank you for the quick response, and I hope anyone who encounters the same issue sees this post in the future.

Tether issue; Cant view inbox from external network

Tether issue; Cant view inbox from external network

Information

Voters 0

Tags