Deco APP Frequently Showing "0 Online Clients"

Deco APP Frequently Showing "0 Online Clients"

Deco APP Frequently Showing "0 Online Clients"
Deco APP Frequently Showing "0 Online Clients"
a week ago - last edited Yesterday
Model: Deco  
Hardware Version:
Firmware Version:

This Article Applied to

Deco X50/X55_V1/1.6,V2/2.6

Deco X20/Deco X60 V4/V4.6


 

Phenomena Description

Occasionally, users might find Deco APP shows 0 clients connected or the online list is almost empty. While these devices appear to be connected to Deco Mesh and actually work well.

 

 

 

Available Solutions

The following beta versions have been confirmed to be effective, and the fixes will be incorporated into the official releases in the future.

Deco X50/X55_V1/1.6 1.6.4_build_20250116_Pre Released Version
Deco X50/X55_V1.2/1.26 1.4.5_build_20250108_Beta
Deco X20/Deco X60_V4/V4.6 1.5.5_build_20241231_Beta

Update Advice:

1. Please be sure you have read the Terms and Conditions for TP-Link Beta Firmware before proceeding.
2. How to manually update the firmware via web UI- How to Update the Firmware of Deco.

 

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#1
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10 Reply
Re:Deco APP Frequently Showing "0 Online Clients"
Saturday

  @David-TP Yeah i have also facing this same problem on Deco M4 (v2) beta firmware 1.7.0 in AP MODE

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#2
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Re:Deco APP Frequently Showing "0 Online Clients"
Tuesday

  @David-TP This is also happening to me. I have the Deco X55 3 pack. I have 30 connected devices all working fine but the app just shows 8 (the 8 shown are all TP Link products too). This problem started after the most recent update. If I reboot the network all 30 clients show up in the app afterwards but then disapear after a few hours. Hopefully a new update will come out to fix this. At least my stuff is still online.

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#3
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Re:Deco APP Frequently Showing "0 Online Clients"
Tuesday

  @Jaspo Have u tried beta firmware which is provided above?

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#4
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Re:Deco APP Frequently Showing "0 Online Clients"
Wednesday

  @David-TP 
I have a mixed XE75 Pro (2.6) X55 (1.26) network... Been having issues since the Dec 1.4.0 release of X55.... so I've been testing various versions.
I have Tapo plugs and many other 2.4ghz IOT devices. 

I'm currently running XE75 Pro at 1.2.12 20240821, and X55 at 1.4.5 20241021. Pretty stable but the mobile app leaves a bunch to be desired.

Anyway, I decided to give 1.4.5 20250108 from this thread a try. The upgrade went smooth and I feel that the mobile app stats per Deco X55 improved...  almost immediately however my Tapo Plugs starting going offline/online.. back and forth. I tried rebooting but ultimately the "fix" was to downgrade back to 1.4.5 20241021.

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#5
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Re:Deco APP Frequently Showing "0 Online Clients"
Wednesday

  @David-TP 

 

Does this solve the similar problem when there is one M-Series in a network of X-Series or is that a seperate and yet unresolved issue?

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#6
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Re:Deco APP Frequently Showing "0 Online Clients"
Wednesday - last edited Wednesday

  @David-TP 

 

Hello again :)

 

Is there a beta for X60 V3.2 EU 1.3.0? I also had this issue a few times.

 

best regards

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#7
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Re:Deco APP Frequently Showing "0 Online Clients"
Wednesday

Just asking you guys... do you have set static IP for some of your devices client-side (not on the Mesh)?

 

I had similar issues with my X60 and had a very helpful remote session with an TP-Link employee.

I had to switch all devices with static IP to DHCP and then set a static IP inside the Deco App.

Now nearly all devices are shown.

Current: Deco X60 1.3.0 Build 20241021 Rel. 82586 Previously since 2019: Deco P7, P9, M4, X20
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#8
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Re:Deco APP Frequently Showing "0 Online Clients"
Wednesday
No, I don't want to be testing the software. At least all my stuff is staying online.
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#9
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Re:Deco APP Frequently Showing "0 Online Clients"
Wednesday

  @QuigiboReynolds I'm just going to wait for them to release a new update. At least all my stuff is staying online, I just can't see it in the app.

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#10
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Re:Deco APP Frequently Showing "0 Online Clients"
Thursday - last edited Thursday

  @David-TP 

 

When you pay us to become Beta testers, perhaps we will help. In the mean time, the amount of assistance we provide you will equal the amount of assistance you provide us, which in my case is bordering on zero (noticing that in the dozen or so queries I have posted on these forums, not one has ever been answered let alone solved).

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#11
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