Main wifi not discoverable on my Deco BUT guest wifi working fine

Main wifi not discoverable on my Deco BUT guest wifi working fine

Main wifi not discoverable on my Deco BUT guest wifi working fine
Main wifi not discoverable on my Deco BUT guest wifi working fine
Saturday
Model: Deco X50-5G  
Hardware Version:
Firmware Version: 1.2.0

I have a Deco X50-5g with an EE SIM, we have successfully set up a wifi network.
This MAIN wifi setup (lets call it WIFI-1) works and is connected.

 

This morning all my household devices were connected to WIFI-1 (Mac and 2 Apple iPhones).

 

I moved my Deco X50-5g to a different location (same room, just using a different plug).

The Deco is now not discoverable by any of my devices (or any new ones I try and connect).

I can't see WIFI-1 on any device.

 

The app is saying that the MAIN WIFI-1 network is working okay, there are no issues.

But I can't connect to the WIFI-1 network at all.

 

I created a new GUEST network (lets call this WIFI-2) and this is discoverable and connects to each of my devices.

 

Just to confirm:

WIFI-1 (MAIN Deco network) says it is working fine and has a GUEST WIFI connected against it
WIFI-1 is NOT discoverable by any devices (that has been working without issue until I unplugged and moved my Deco).


WFI2 (GUEST network) is working and connected to all my devices.

There are no errors and the light on the Deco is showing as solid WHITE.

 

Online Clients (3):

Main - 0 clients (NOT discoverable)

Guest - 3 clients (NOT discoverable)

Can someone please tell me how I can make my WIFI-1 (MAIN WIFI) discoverable again?
I don't want to reset my Deco as it's obviously working but no devices can see 'Main' (WIFI-1).

Any help would be great, thank you in advance!

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#1
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4 Reply
Re:Main wifi not discoverable on my Deco BUT guest wifi working fine
Monday

  @Pootle1 

Hi, Have you tried to restart the Deco X50-5G once to see whether it helped?

After that, please also check under the advanced settings if the "Hide Network" is enabled.

 

If neither helps, please install the firmware here:

Deco X50-5G_V1_1.2.1 with IoT and CPU Optimization

Wait for your reply and best regards.

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#2
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Re:Main wifi not discoverable on my Deco BUT guest wifi working fine
Yesterday

  @David-TP 

 

Hi there,

 

I have restarted it several times (and even used different plugs).

 

I have no 'Hide Network' option.

there is no setting when I search for that in the app.

 

My app and Deco are showing as being on the latest version. Is this Firmware different to that?

 

Thanks in advance.

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#3
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Re:Main wifi not discoverable on my Deco BUT guest wifi working fine
19 hours ago

  @Pootle1 

Hi, It should be under "WiFi settings", then click ">". Under the next page, can you see "Advanced">"Hide Network"?

 

The 1.2.1 beta is based on the previous official 1.2.0 which was reported an issue with invisible IOT SSID.

Best regards.

 

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#4
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Re:Main wifi not discoverable on my Deco BUT guest wifi working fine
13 hours ago

  @David-TP thanks for replying.

 

I have no 'Hide Network' under Advanced settings. I have also tried to search in the App and nothing is returned.

 

I don't have the option to Hide Network in my App at all (iPhone).

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#5
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